Thank you for choosing Darse Nizami Academy as your trusted source for online Islamic education. We deeply value the trust you place in us and are committed to delivering high-quality, well-structured, and reliable educational content.
Since our courses are digital products that become available immediately upon purchase, our return and refund policy is designed to be fair to both students and the Academy. It balances student satisfaction with the integrity of our services, ensuring transparency and accountability.
This document explains the circumstances under which refunds may or may not be granted, how refund requests can be made, and the process through which they will be handled. By enrolling in a course, you acknowledge that you have read, understood, and agreed to this policy.
The purpose of our Return and Refund Policy is threefold:
Clarity – To provide clear, upfront guidelines about when refunds are possible.
Fairness – To protect both students and the Academy from misuse or misunderstanding.
Transparency – To ensure that the process for requesting and receiving a refund is easy to understand and follow.
Our primary goal is not to discourage refund requests but to ensure that such requests are handled in a structured, professional, and respectful manner.
All courses purchased through Darse Nizami Academy are considered final sales.
Refunds are only possible under the specific eligibility criteria outlined in this policy.
By purchasing a course, you automatically agree to these terms.
Refunds, if approved, are always returned via the original payment method only.
A student may be eligible for a refund only if the following conditions are met:
Course Progress Restriction – Refunds are not available if you have completed a significant portion of the course (e.g., more than 20–30% of the lessons).
Download Restriction – If you have already downloaded course materials (PDFs, videos, etc.), your refund request will not be eligible.
Good Faith Requirement – Refunds will only be considered when the request is genuine and not an attempt to misuse the system.
To request a refund, you must follow the official process below. Any incomplete or informal request may delay or invalidate the refund:
Email Submission – Send a formal refund request to our support team at support@darsenizami.academy.
Include Essential Details:
Your full name
Your registered email address
Name of the purchased course
Date of purchase
Order ID/transaction number (if available)
A brief, clear explanation of why you are requesting a refund
Supporting Evidence – Where applicable, attach screenshots or proof of the issue.
We encourage students to first contact our support team for technical assistance before requesting a refund. In many cases, issues can be resolved quickly without needing to cancel your enrollment.
Once your refund request has been received, the following steps will occur:
Acknowledgment – You will receive a confirmation email within 2 working days.
Review – Our support team will review your request in detail, checking course progress, downloads, and eligibility.
Decision – If your request meets our refund criteria, it will be approved. If not, you will receive a clear explanation of why it was declined.
Processing – Approved refunds will be issued via the original payment method within 7 to 10 working days.
Bank Delays – Please note that while we process the refund promptly, the exact time it appears in your account depends on your bank or card issuer.
Refunds will not be granted under the following conditions:
You have completed a significant portion of the course.
Course materials (videos, PDFs, resources) have been downloaded.
Refund request submitted after 10 working days of purchase.
Dissatisfaction is based on a misunderstanding of the course description, which is already provided in detail before purchase.
You purchased a course by mistake but accessed or started the course.
Refund request is made for reasons beyond our control, such as:
Change of mind
Lack of time to study
Personal circumstances not related to course quality
While the above rules apply in most cases, exceptions may be considered in rare situations such as:
Duplicate Purchase – If you accidentally purchased the same course twice, we will refund the duplicate payment.
Technical Errors – If a technical glitch from our side caused incorrect billing, a refund will be issued.
Academy Cancellation – If Darse Nizami Academy permanently removes or cancels a course you enrolled in, you will be entitled to a full refund.
To ensure fairness and transparency, students are expected to:
Read course descriptions carefully before purchasing.
Watch free previews or introductory lessons (if available).
Ensure their internet connection and device are capable of streaming digital content.
Make refund requests honestly and within the allowed time frame.
Darse Nizami Academy is committed to:
Delivering courses as described on our platform.
Providing professional and high-quality learning materials.
Offering responsive support for technical or academic issues.
Handling refund requests fairly, transparently, and promptly.
If you have questions, need clarification, or wish to submit a refund request, please contact us:
📧 Email: support@darsenizami.academy
🌐 Website: www.darsenizami.academy
This Refund Policy is part of the Terms & Conditions of Darse Nizami Academy.
We reserve the right to update or revise this policy at any time without prior notice.
Refund approval is solely at the discretion of Darse Nizami Academy after reviewing each case.
By enrolling in a course, you confirm that you have read, understood, and agreed to the terms of this Return & Refund Policy.
Darse Nizami Academy, our mission is to make Islamic education accessible, professional, and impactful. While our refund policy ensures fairness, our greater aim is to ensure that every student is satisfied with their learning journey.
If you face challenges or dissatisfaction, we strongly encourage you to contact our team first. Many issues can be resolved quickly without needing a refund. Our goal is not just to deliver courses but to build a lifelong learning relationship based on trust, respect, and shared value
Darse Nizami Academy-Enlighten Your Soul
Online Islamic education with 150+ courses in Arabic, Urdu, Persian, Bengali, and English.
345, Gulbag, Malibag, Dhaka- 1217, Bangladesh
support@darsenizami.academy
+880 1972 877 821
